Terms & Conditions

These Terms and Conditions of Use apply to your access to, and participation in, the Doja exclusive Rewards program in the United States ("Doja Exclusive Reward "), which is operated by Doja Exclusive or its respective subsidiaries, licensees and affiliated companies (collectively, "Doja Exclusive"). These Terms and Conditions of Use do not alter in any way the terms or conditions of any other agreement you may have with Doja Exclusive for other products or services.

CHANGES TO TERMS
Doja Exclusive reserves the right to change or modify these Terms and Conditions of Use or any policy, FAQ, or guideline pertaining to the Doja Exclusive Rewards Program, in whole or in part, at any time and in its sole discretion. Any changes or modifications will be effective immediately and will be posted to https://dojaexclusive.com/terms, so please check back from time to time.  You waive any right you may have to receive specific notice of such changes or modifications, and your continued access to or participation in Doja Exclusive Rewards Program following any such changes or modifications confirms your acceptance.  If you do not agree to these Terms and Conditions of Use, as may be changed or modified, you must stop accessing and participating in the Doja Exclusive Rewards Program.

USE AND AGE LIMITATION
Doja Exclusive Rewards is intended for personal use only.  Commercial use is prohibited.  Doja Exclusive Rewards Program is not targeted towards, nor intended for use by, anyone under the age of 21. In addition to expiration as set forth below, we may set other limitations on redemption, including by requiring in store redemption and/or by limiting periods, days, or hours of redemption.

ABOUT DOJA EXCLUSIVE REWARDS PROGRAM
Doja Exclusive Rewards Program is one way in which Doja Exclusive endeavors to reward and thank loyal customers for patronizing our business and purchasing Doja Exclusive products.  Doja Exclusive Rewards Program customers are able to earn and accumulate "Doja Points" that can be redeemed for Doja Exclusive Rewards Program benefits ("Rewards") at Doja Exclusive.

JOINING DOJA EXCLUSIVE REWARDS PROGRAM
To join Doja Exclusive Rewards Program, go to https://dojaexclusive.com/shop?action=myaccount and follow the prompts to create an account.  You will be required to provide the following information: 

First and last name, email address and password.
Birthday (month, day, year).

EARNING DOJA POINTS
The Rewards that are available to you through Doja Exclusive Rewards Program are based on the number of Doja Points that you earn.  You can earn Doja Points by making purchases at Doja Exclusive in the following ways:

You may earn 1 Doja Point for every $1 (one) U.S. Dollar spent.

EXCLUSIONS TO EARNING DOJA POINTS
You may not earn Doja Points in connection with purchases we chose to exclude, or with certain types of beta or promotional programs.  In addition, you cannot earn Doja Points on taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees.

RETURNS
If you void a purchase, Doja Exclusive will deduct the Doja Points that you earned for that purchase, potentially resulting in a negative Point balance on your account. 

POINT EXPIRATION
Unless otherwise noted, Doja Points automatically expire one (1) year after the calendar month in which such Doja Points were earned.  For example, if you earn Doja Points on December 15, 2021, they will expire on December 15, 2022.  The oldest accrued Doja Points will be used first for redemptions. 

OTHER IMPORTANT INFORMATION YOU SHOULD KNOW
These Terms and Conditions of Use complement and incorporate by reference any other agreement you may have with us, including our general Doja Exclusive Terms & Conditions.  In the event of any conflict between the Doja Exclusive Terms & Conditions and these Terms and Conditions of Use, the Doja Exclusive Terms & Conditions control.

Our Privacy Statement is incorporated into these Terms and Conditions of Use and also governs your participation in Doja Exclusive Rewards Program.  Please read our Privacy Statement carefully to understand how we collect, use and disclose information about customers, how to update or change your personal information, and how we communicate with you.

There are no participation or customer fees associated with Doja Exclusive Rewards Program.  Doja Points accrued in connection with Doja Exclusive Rewards Program are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Doja Points accrued in connection with Doja Exclusive Rewards Program cannot be combined with any other offers or discounts, unless otherwise expressly indicated by Doja Exclusive.

Your Doja Points, Rewards and Doja Exclusive Rewards Program account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose.  You may have only one (1) Doja Exclusive Rewards Program account that is personal to you.

Without notice to you, Doja Exclusive reserves the right to limit or terminate your participation in Doja Exclusive Rewards Program if Doja Exclusive determines, in its sole discretion, that you have violated these Terms and Conditions of Use or that the use of your Doja Exclusive Rewards Program account is unauthorized, deceptive, fraudulent or otherwise unlawful, or for any other reason in our sole discretion.  Doja Exclusive may, in its sole discretion, suspend, cancel or combine Doja Exclusive Rewards Program accounts that appear to be duplicative. In the event that your participation in Doja Exclusive Rewards Program is terminated, all accrued Doja Points in your account are void.

Without notice to you, Doja Exclusive also reserves the right to "unregister" and make ineligible for Doja Exclusive Rewards Program that has been inactive for two (2) consecutive years.  Inactivity is defined as no Doja Points earned during such two (2) consecutive year period.  In the event that your Doja Exclusive Card or account is unregistered or rendered inactive, all accrued Doja Points in your account are void.

Doja Exclusive reserves the right to change, modify, discontinue or cancel Doja Exclusive Rewards Program or any part of the Doja Exclusive Rewards Program, at any time and in its sole discretion, without notice to you.

NOTICES
You agree that we may provide updates, notices, disclosures and amendments to these Terms and Conditions of Use, and other information relating to the Doja Exclusive Rewards Program by electronic means, including posting such information and materials online at https://DojaExclusive.com/terms.

ARBITRATION
Please read this section carefully.  It affects rights that you may otherwise have.  It provides for resolution of most disputes through arbitration instead of court trials and class actions.  Arbitration is more informal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited.  Arbitration is final and binding and subject to only very limited review by a court.  This arbitration clause shall survive termination of these Terms and Conditions of Use.

Binding Arbitration.  This provision is intended to be interpreted broadly to encompass all disputes or claims arising out of or relating to these Terms and Conditions of Use, your access to or participation in Doja Exclusive Rewards Program, or your relationship with us.  Any dispute or claim arising out of or relating to these Terms and Conditions of Use, your access to or participation in Doja Exclusive Rewards Program, or your relationship with Doja Exclusive or any subsidiary, parent or affiliate company or companies (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration, except that either of us may take claims to small claims court if they qualify for hearing by such a court.

Arbitration Procedures.  For all disputes, whether pursued in court or arbitration, you must first send a written description of your claim to our Customer Service department using the appropriate link at https://DojaExclusive.com/Contact to allow us an opportunity to resolve the dispute.  You and we each agree to negotiate your claim in good faith.  You may request arbitration if your claim or dispute cannot be resolved within 60 days.

The arbitration of any dispute or claim shall be conducted in accordance with the rules of the American Arbitration Association ("AAA"), including the AAA's Consumer Arbitration Rules (as applicable), as modified by these Terms and Conditions of Use.  The AAA Rules and information about arbitration and fees are available online at www.adr.org.  You and we agree that these Terms and Conditions of Use evidence a transaction in interstate commerce and that this arbitration provision will be interpreted and enforced in accordance with the U.S. Federal Arbitration Act and federal arbitration law, and will not be governed by state law.  Any arbitration will be held in a reasonably convenient location in the state in which you reside or at another mutually agreed location.  The arbitration will be conducted in the English language.  An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief to the extent required to satisfy your individual claim, and must follow and enforce these Terms and Conditions of Use as a court would.  Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award.  Judgment on any arbitration award may be entered in any court having proper jurisdiction.

Costs of Arbitration.  Upon filing of the arbitration demand, we will pay all filing, administration and arbitrator fees other than the initial filing fee, and for claims of less than $1,000, Doja Exclusive will reimburse you for the filing fee within 30 days of receiving a written request from you.  Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration.

Class Action Waiver and Jury Waiver.  You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action.  If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void as to you.  If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.

GOVERNING LAW
Any dispute arising from these Terms and Conditions of Use or your access to or participation in Doja Exclusive Rewards Program will be governed by and construed and enforced in accordance with the laws of California, without regard to conflict of law rules or principles.  The United Nations Convention on Contracts for the International Sale of Goods shall have no applicability.  Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts located in the State of California.

SEVERABILITY
If any provision or part of a provision of these Terms and Conditions of Use is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions of Use and does not affect the validity and enforceability of any remaining provisions.